Shipping policy

🚚 Shipping Policy

📦 Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

🛵 Delivery Areas & Timeframes

• Metro Manila: Estimated 1–3 business days.

• Nearby provinces (Cavite, Bulacan, Rizal, Pampanga): Estimated 2–5 business days.

• Visayas & Mindanao: Estimated 5–10 business days (depending on courier availability).

• Delivery times are estimates only and may vary due to courier delays, weather, or unforeseen events.

💰 Shipping Rates

• Shipping fees are calculated at checkout based on location and order weight/volume.

• From time to time, we may offer free shipping promos, which will be clearly indicated during checkout.

⚠️ Important Notes for Consumables

• Please make sure someone is available to receive your order at the delivery address to avoid delays that may affect product freshness.

• Inspect your order upon delivery. For wrong items or damaged products, kindly report within 24 hours (photo or unboxing video required).

🚫 Undeliverable Packages

• If a package is returned to us due to incorrect address, failed delivery attempts, or refusal to accept, the customer will be responsible for additional shipping fees to re-ship the order.

❓ Questions

For any shipping concerns, please contact us at admin@jctwinshub.ru or via our official Viber/WhatsApp channels.